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Support

This is a closed beta. A useful report says what happened, where it happened and how to make it happen again—without sending the beta code or session cookie.

BUILD 51English supportNo account required
Direct line

Email support

support@hardblocklife.com forwards through Cloudflare Email Routing to STOIC AS’s verified support inbox.

Write a report

What makes a useful bug report

  • The exact BUILD 51 stamp shown in the game.
  • Desktop or phone, browser name/version, operating system and whether the phone was landscape.
  • What you expected, what happened, and the shortest safe steps that reproduce it.
  • Whether it happens in a fresh world, after refresh, or only in an online room.
  • A screenshot or short recording if it shows the defect. Remove private notifications and personal information first.

Do not send the beta access code, access cookie, browser password data, private room information or another player’s personal information. The support team does not need those to diagnose normal bugs.

Quick fixes before reporting

  • Game does not load: use a current Chrome, Edge, Safari or Firefox browser with WebGL enabled; disable aggressive script blocking for this domain; then refresh.
  • Phone layout is wrong: rotate to landscape before entering play. Portrait is intended for the landing page, not gameplay.
  • No sound: interact with the page once; browsers block audio until a tap or click.
  • Online room fails: confirm every player used the same five-letter room code and compatible build. The room code is not the beta access code.
  • Access expired: re-enter the beta code. The necessary access cookie lasts 30 days unless site data was cleared.

Local save warning

Saves are local to this browser profile and device. They are not cloud-synced and support cannot restore them. Clearing site data removes the world. hardblocklife.com begins with fresh worlds and cannot import the old GitHub Pages origin’s browser storage.

If a beta reset is necessary, the game may intentionally start a fresh world. TestFlight storage is separate and is not changed by this website launch.

Security and severe exploits

Report gate bypasses, code exposure, service disruption, unsafe cross-player exploits or leaked secrets privately with the subject “Private security report”. Avoid accessing data that is not yours, creating persistence, degrading the service or publishing active exploit steps before STOIC can investigate.

Private security report

What happens to support email

Cloudflare forwards support mail to a Gmail inbox used by STOIC AS. The email address, headers, message and attachments are used to answer the request, investigate the beta and enforce rules. Support mail is ordinarily deleted 12 months after the issue closes unless a longer period is needed for an active dispute, security incident or legal duty. See the Privacy Notice.

Operator: STOIC AS, organisation no. 926 193 880, Vulkan 10, unit H0408, 0178 Oslo, Norway.